– Xero verify app not working

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
As long as the xero verify app does not work then its end of game. The other solutions involves us spending hours of time trying to. Xero Verify app problem. App kept loading numbers for 5 minutes. Had to delete app. Now cannot reload because not being given qr code.
 
 

– xero verify does not work.

 

The Trust this device feature is also linked to the specific computer and browser you were using when you selected the box. During setup, Xero generates a new QR code or setup key to enter into your authentication app. If you lose your phone or device that has your authenticator app on it, we recommend you change your Xero login password. If you use security questions as your backup authentication method, you might also want to change your security questions.

When you get a new device, set it up with MFA. If MFA is mandatory for you, you’ll need to do this before you use Xero. You can use your backup authentication method to log in to Xero until you’re all set up. If you don’t yet have a new device, find out how to set up MFA without a smartphone or tablet. Wait 15 minutes then try logging in again. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. Overview Fix a problem setting up or logging in with multi-factor authentication MFA.

Understand how to use QR codes and authenticator apps. What to do if you lose your authentication device or are locked out of Xero. You can’t download Xero Verify Check your device’s operating system.

You don’t receive an email with a confirmation code After you add a backup email address, Xero sends you an email containing a code to confirm your address. If you don’t receive an email, try these fixes: Check you entered the right email address. If not, click Entered the wrong email address?

See if the email went to your spam folder. Wait a couple of minutes, then refresh your email inbox. To fix, you can: Start the set-up process again Generate a new email by clicking Entered the wrong email address?

Check your device settings to make sure notifications are turned on for your device and Xero Verify. If you haven’t, you can do this in your device’s Settings , under Focus.

Click Resend notification. Click your initials or profile image at the top of the screen, then select Account. Otherwise click Change to set up push notifications. Another user has logged in on the same computer using the same browser. Try rescanning the QR code.

Click Enter a setup key instead. Start the set-up process again. Make sure you enter your Xero user email address on the contact form.

Prove you’re the owner of the account. This is necessary to ensure there’s no unauthorised access. What’s next? Important: If any sites prompt you to use Google Authenticator for multi-factor authentication, note that you can always substitute the Authy MFA app instead.

Although they work in similar ways, Authy is more feature-rich and allows for multi-device syncing, cloud-backups, and easier account recovery should you change or lose your phone or device. Read more information on the features of Authy here. Log into Xero with your username and password. Before you can go any further, you need to download the Authy desktop app to your desktop. Click the link to the authy. Scroll down to the desktop section and select your operating system from the options listed.

Once the Authy authenticator app has downloaded, open it. Confirm your verification option, enter the six-digit code you received via your verification option.

 

Xero verify app not working

 
Paste it into the Auth app. There maybe a hurdle we’re missing here and would like to help if possible. Wait a couple of minutes, then refresh your email inbox. Also, heaven forbid I chose to leave my phone at home during the work day to remove distractions and increase productivity.

 
 

How to set up Xero Multi Factor Authentication (MFA) – WK Advisors and Accountants

 
 

The customer support instructions say to push the “get in touch” button which doesn’t actually exist I am stuck in a loop and can’t contact them. This authenticator should probably be an optional feature. Heck, some people might pay extra for that. I want to cancel my subscription at this point. I have TFA enabled on half a dozen other sites and apps i use, and none of these require a secondary app to get the job done, or a backup email address.

Still, it did perform as intended and get me set up on the first try. Three stars for actually working, two off for having to do it with yet another app. There is a better way. Overall a pleasure to work with Xero, but limited email templates and quote layout options as well as font options. Xero Accounting. Xero Expenses. Xero Me. Xero Practice Manager. Xero Projects. Littlefish Point of Sale. Workforce Cloud. I must say I don’t find it a user friendly system at all. And the codes that load and change every 30 seconds If it was there for a full minute it might be useful.

Also, the notifications that come to your phone are very quick. If you don’t catch it immediately it just disappears again. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. View This Post. Xero Verify app problem. App kept loading numbers for 5 minutes. Had to delete app. Now cannot reload because not being given qr code.